Sorry! Unfortunately, that's not possible. Did you forget an item? Simply reorder it. Did you order the wrong item? Return it.

There are several possibilities here:
1. Your desired item is sold out – but new stock is currently being produced and will be available again soon, depending on the season (KERSY Studio Collection).
2. Your desired item is sold out – seasonal pieces are not re-produced.
3. Your desired item is currently not in the system (e.g. due to a pop-up store) and may be available again soon.

Tip: Enter your email to be notified when it becomes available again.

For this, please contact Customer Service atinfo@kersystrauss.com.
We will check the item ASAP and find a solution!

There are several possibilities:

1. Your desired item is sold out. (see question "What if my desired item is currently unavailable? - You can find all further information here)
2. The stock of your desired item was incorrectly recorded.
3. We entered an incorrect item in your order.

Something is wrong. Please check "Orders" in your customer account or contact our Customer Service at info@kersystrauss.com. We will check if we have received your order.

Our size chart will help you:
International Size: XS, S, M, L, XL
EU Size: 34, 36, 38, 40, 42
Bust (cm): 80, 84, 88, 92, 96
Waist (cm): 66, 69, 72, 76, 80
Hip (cm): 89, 93, 97, 100, 103

How to measure correctly:
Bust: Pass the measuring tape horizontally under your armpits and over the fullest part of your bust.
Waist: Measure your waist circumference at the level of your natural waist, i.e., between the highest point of the hip bone and the lower rib cage.
Hip: Place the measuring tape around your hips and measure the circumference at the fullest part of your buttocks.

Still not sure? Feel free to contact our Customer Service at info@kersystrauss.com.

Kerstin wears size XS / 34 in almost all items – sometimes one size larger for a casual look.

Of course!
You can track your order in your customer account.
You will also receive tracking information by email as soon as your package is on its way.

Your KERSY package will be delivered by DHL.

You should receive your order within 2-4 business days. Please note that processing and shipping for international deliveries, holidays, and promotions may take between 5-9 days.

For deliveries to the USA, you can expect delivery within 7 to 9 business days.

Shipping within Germany costs 4.90€. Orders over 150€ are free of shipping costs. We cover the costs of your return.

Shipping costs to Austria, France, Netherlands, Spain, Portugal and USA are calculated at check-out.

Returns from Germany are free of charge. For returns from other EU countries, a flat fee of 5 Euros applies. Returns from the USA are at your own expense.

We deliver to Austria, France, Germany, Netherlands, Spain, Portugal and USA.
To all KERSY fans outside the delivery area: Check back later!

It's that simple:
Change the address yourself in your customer account (https://kersystrauss.com/account).
Or: Contact Customer Service at info@kersystrauss.com.

Here you can place an explanation or answer to the quaThe deadline is 30 days.
You can, of course, return your items free of charge.
Important: The original tag must be on the item. estion.

Once your return has arrived, it's our turn.
After an inspection, we will refund the amount to the payment method selected for your order as soon as possible.

Register your return at https://kersystrauss.com/apps/returns.
It's that simple: specify the item, quantity, and reason for return.
Then, stick the return label onto the package.

Oops! That shouldn't have happened! What now? 2 steps to get the right item:
Step 1: Return the incorrect item free of charge using the returns portal and state "wrong delivery" as the reason.
Step 2: Order the desired item again. Done.

We will check the item immediately. Please help us with the following information:
1. Register the item as a return.
2. Show us the defect in a photo.
3. Describe the defect to us in a few words.
4. We will get back to you ASAP!

Cosmetics, perfume, advent calendars and earrings are excluded from exchange.

All important information can be found on the return label that you receive from us.

Our Customer Service will help you! Simply contact info@kersystrauss.com to receive a new sticker.

Alternatively, check your customer account: https://shopify.com/75397529925/account

In this case, your item did not meet the guidelines for a successful complaint or return. Example: missing hygiene protection.

Do you have questions? Contact Customer Service at info@kersystrauss.com.

Sure! Register here.
Tip: An account helps you place orders faster and keep track of them. On top: You can save your address and update it anytime.

You can reset your password here: https://kersystrauss.com/account/login?return_url=%2Faccount

The footer takes you to the KERSY newsletter registration.

We manufacture our products in Europe, Asia and Africa - depending on the product category and the specialisation of our partner companies. We offer long-term employment to several thousand people in these facilities. We have a long-standing, trusting collaboration with many of our production partners.
Find out more here: strauss.de/sustainability

Simply contact us at the following email address: info@kersystrauss.com or by phone at 060529180030 (Mon-Fri 8 AM - 6 PM).
Please note: Due to data protection regulations, we can only send information to the email address used for the order.

We offer almost everything:
Visa, Mastercard, Maestro, Klarna Invoice, Shop Pay, Google Pay, Apple Pay, Paypal.

It's that simple:
Enter the voucher code in the designated field before completing your order.
Please note: You can only redeem one voucher per order. Subsequent crediting is not possible.

Our Customer Service (info@kersystrauss.com) will gladly provide you with a copy.

Please check whether your selected payment method has expired or is covered. Alternatively, try a different payment option.

Payment still not accepted?
Please contact Customer Service at info@kersystrauss.com.

It's that simple:
Enter the discount code in the designated field before completing your order.
Please note: Only one discount code can be redeemed per order. Subsequent crediting is unfortunately not possible.

Sorry! That is not possible.
If your discount code does not work, please contact customer service at info@kersystrauss.com before placing your order.

How are gift vouchers refunded after a return?

Come and visit us! Click here for Events.

Sure!

Simply contact our Customer Service at info@kersystrauss.com.

We'll send your items conveniently to your home.
Why? The pop-up store only carries selected products.
Delivery time should be 2-3 business days.