Cancellation policy EU

Cancellation Instruction & Cncellation Form

1. Revocation Instruction

Introduction

Consumers are entitled to a right of revocation under the following conditions, where consumers are any natural person who concludes a legal transaction for purposes that predominantly cannot be attributed to their commercial or self-employed professional activity:

 

Right of Revocation

You have the right to revoke this contract within 30 days without giving any reasons.

The revocation period is 30 days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.

To exercise your right of revocation, you must inform us (THE KERSY COMPANY GmbH & Co. KG, Lindenallee 21, 63619 Bad Orb, Germany, Tel .: 060529180030, Email: info@kersystrauss.com) by means of a clear statement (e.g. a letter sent by post or email) of your decision to revoke this contract. You can use the attached model revocation form for this purpose, but this is not mandatory.

To comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

 

Consequences of Revocation

If you revoke this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this contract. Returns must be sent exclusively to the following address:

Kersy Strauss c/o Kumko GmbH, Otto-Hahn Straße 49, 63456 Hanau, Germany.

The deadline is met if you send the goods before the expiry of the period of fourteen days.

The customer bears the costs of the return shipment.

You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties, and functionality.

Exclusion or Premature Expiration of the Right of Revocation

The right of revocation expires prematurely in the case of contracts for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their sealing has been removed after delivery.

 

General Information

  1. Please avoid damaging and contaminating the goods. Please return the goods in their original packaging with all accessories and with all packaging components to us. If you no longer have the original packaging, please ensure sufficient protection against transport damage with suitable packaging. Please do not return the goods to us unfree.

  2. Please note that the above numbers 1-2 are not a prerequisite for the effective exercise of the right of revocation.

2. Revocation Form

If you want to revoke the contract, please fill out this form and send it back.

To

THE KERSY COMPANY GmbH & Co. KG

Lindenallee 21

63619 Bad Orb

Germany

Email: info@kersystrauss.com

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*) ____________ / received on (*) __________________

Name of the consumer(s)

Address of the consumer(s)

Signature of the consumer(s) (only if communicated on paper)

Date

(*) Delete as appropriate